UK DELIVERY
All orders are dispatched via Royal Mail, if you require a item/s urgently please contact us before ordering.
Please be aware shipping may take longer at busier times, eg. the Christmas period.
INTERNATIONAL DELIVERY
All international orders are sent with Royal Mail International Tracked & Signed. Shipping costs are calculated by weight of the order, total shipping costs will be shown at checkout. Please contact us if you require any further information.
Royal Mail International Tracked & Signed aim to deliver to Europe within 3-5 working days.
Royal Mail International Tracked & Signed aim to deliver worldwide within 5-7 working days.
Please be aware shipping may take longer at busier times, eg. the Christmas period.
Spoilt Rotten Pets is a UK based store & dispatches from the UK. International buyers will be charged the appropriate tax/VAT once your order has arrived in the destination country, this charge will usually be requested by the courier company delivering your order. Buyers are responsible for any customs, VAT & import taxes that may apply. Spoilt Rotten Pets are not responsible for delays due to customs.
TIMESCALES
All Spoilt Rotten Pets items are handmade, please allow up to 3 days to process your order prior to dispatch. This time frame does not include weekends or bank holidays. Any orders placed after 10am on a Friday will not be processed until the following Monday.
We always try to make sure we have all materials in stock but sometimes supplies will be unavailable. In the event of your order being unavailable we will contact you to issue you a full refund or if you'd prefer let you know when it is back in stock.
RETURNS
If you would like to return any of your items just contact us within 14 days of receipt and send items back - unused, in original packaging, new condition for a refund on the item. Purchaser pays return postage. If you request an exchange on your order you may be requested to pay additional costs to dispatch your order. If you believe a item to be faulty this must be reported to us within 3 days of receipt and returned to us for inspection. Either a refund or replacement will be given if found to be faulty. Any items that have been personalised/engraved can not be returned for a refund or exchange, unless the item is faulty.